Privacy Policy

Secure Appliances Ltd respects your privacy and is committed to handling personal information responsibly.

This Privacy Policy explains how information may be collected, used and handled when you visit our website, contact us, request a quotation, make an enquiry, or communicate with us through channels linked from our website.

This policy applies to the Secure Appliances Ltd website and website-generated enquiries.

By using our website or voluntarily providing your information to us, you acknowledge the practices described in this Privacy Policy.

Depending on how you interact with us, you may provide information such as your name, telephone number, email address, location or site location, company or organisation name, details of the product, solution or service you are interested in, details about your premises, installation or existing system, messages or descriptions you voluntarily include, and photographs or documents you send through subsequent communication channels.

We only ask customers to provide information reasonably relevant to responding to their enquiry or providing the requested service.

Our website contains enquiry and quotation forms that help customers prepare enquiries for Secure Appliances Ltd.

At present, website enquiries are handed off to communication channels such as WhatsApp or email.

The website does not currently maintain its own server-side database of submitted enquiry-form information.

When you choose WhatsApp, email or another external communication service, information you send through that service will also be subject to the privacy practices and terms of that service.

Information provided to Secure Appliances Ltd may be used to respond to enquiries, prepare quotations, recommend suitable products or solutions, understand installation or site requirements, arrange site surveys, provide products and services requested, provide installation, configuration, maintenance, troubleshooting or technical support, communicate about an existing quotation, order or service request, provide after-sales assistance, maintain appropriate business and transaction records, and comply with applicable legal, accounting or regulatory obligations.

We do not use customer information for purposes unrelated to our legitimate business activities without an appropriate reason or permission.

Our website provides direct links for customers to contact Secure Appliances Ltd by WhatsApp, email and telephone.

When you use these services, information is transmitted through the relevant communications provider.

For example, communications sent through WhatsApp are also subject to WhatsApp's applicable privacy terms and policies.

Customers should avoid sending passwords, PINs or other unnecessary highly sensitive information through website enquiries or messaging channels.

Some enquiries may require customers to provide information about premises, security requirements, existing systems or proposed installations.

We recognise that such information may be security-sensitive.

We use this information only as reasonably necessary to understand the enquiry, prepare a quotation, design or support a system, perform requested work, or provide related technical assistance.

Customers should provide only the information necessary for the particular enquiry or service.

Secure Appliances Ltd does not sell customer personal information.

Information may be shared where reasonably necessary with employees or authorised personnel handling your enquiry, order or service, technicians or personnel involved in delivering requested work, suppliers or service providers where necessary to fulfil a request, professional advisers where legitimately required, and government, regulatory or law-enforcement authorities where disclosure is required by applicable law.

Where information is shared for service delivery, we aim to limit it to what is reasonably necessary for that purpose.

We take reasonable organisational and technical measures to protect information under our control against unauthorised access, loss, misuse, alteration or disclosure.

However, no internet, email or messaging system can be guaranteed to be completely secure.

Customers should therefore avoid sending unnecessary confidential or highly sensitive information through ordinary website enquiry channels.

We retain personal information only for as long as reasonably necessary for the purpose for which it was collected, including responding to enquiries, fulfilling transactions, providing support, maintaining legitimate business records, resolving disputes and meeting applicable legal, tax or accounting requirements.

Retention periods may vary depending on the nature of the information and the transaction or service involved.

The website may use technologies necessary for its normal operation and performance.

If analytics, advertising, marketing cookies or other non-essential tracking technologies are introduced in the future, this Privacy Policy and any required consent mechanisms should be updated accordingly.

Secure Appliances Ltd should not represent that advertising or analytics tracking is currently in use unless such technology has actually been implemented.

Our website may contain links to third-party services such as WhatsApp, email applications, Google Maps and other external websites or services.

Secure Appliances Ltd does not control the privacy practices of independent third-party services.

Customers should review the applicable privacy information of those services where necessary.

Subject to applicable law, you may contact Secure Appliances Ltd to ask what personal information we hold about you, request correction of inaccurate information, request deletion of information where legally appropriate, object to or request restriction of certain processing where applicable, and raise a concern about how your information has been handled.

Some information may need to be retained where required for legitimate business, contractual, tax, accounting or legal purposes.

Our website and services are primarily intended for customers seeking security, electrical, networking and related products and services.

We do not knowingly use the website to solicit personal information from children.

If information relating to a child is provided where it is necessary for a legitimate transaction or service, it should be provided by an appropriate parent, guardian or authorised person.

Secure Appliances Ltd may update this Privacy Policy when necessary to reflect changes to the website, our services, applicable requirements or the way information is handled.

The latest version should be published on this website with its effective or last-updated date.

For questions, requests or concerns relating to this Privacy Policy or personal information handled by Secure Appliances Ltd, contact:

• Company:SECURE APPLIANCES LTD
• Email:info@secureappliances.co.ke
• Telephone:+254 720 359 107
• Website:secureappliances.co.ke

Secure Appliances Ltd intends to handle personal information in accordance with applicable Kenyan data-protection requirements, including the Data Protection Act, 2019, where applicable to our activities.

Individuals who believe their personal data has been handled contrary to applicable Kenyan data-protection law may also have rights to raise their concerns with the relevant Kenyan data-protection authority.